Get in Touch
We're here to help. Whether you have a question, a suggestion, or need a hand with your account, our dedicated UK-based support team is ready to assist. We believe in providing real, human support, so you'll always be talking to a knowledgeable team member, not a robot.
Before you reach out, have you checked our FAQ page? We've packed it with answers to the most common questions, and it might just have the information you need right away. If not, here's how you can get in touch with us.
Our Support Channels
We offer two main ways to contact us. Choose the one that best suits your needs. For the quickest response to general queries, we always recommend using Live Chat during operating hours.
| Channel | Availability | Best For | Typical Response Time |
|---|---|---|---|
| Live Chat | 8:00 AM - 10:00 PM GMT | Quick questions, payment queries, bonus help. | Under 2 minutes |
| Email Support | 24/7 (replies during business hours) | Complex issues, document submission, detailed feedback. | Within 24 hours |
Our Live Chat can be accessed via the little speech bubble icon at the bottom of your screen whenever you are logged into your account. For email, please direct your queries to the address below.
Email Us
You can reach our support team by emailing us at: [email protected]
To help us resolve your issue as quickly as possible, please try to include the following information in your email. This saves a lot of back-and-forth and lets us get straight to the solution.
- Your Username: This is the most important piece of information.
- A Clear Subject Line: For example, "Question about my withdrawal" or "Bonus not credited."
- A Detailed Description: Explain the issue you're facing as clearly as you can. If it's a technical problem, tell us what device you're using (e.g., iPhone 14, Windows laptop).
- Screenshots (if applicable): A picture is worth a thousand words. If you're seeing an error message, a screenshot can be incredibly helpful.
Providing these details helps our team investigate and get back to you with a solution much faster.
A Note on Responsible Gaming
If your query is related to concerns about your gambling, our team is trained to provide guidance with the utmost sensitivity and confidentiality. We can help you set up limits, take a break, or point you toward specialist support services. Please don't hesitate to reach out. Your well-being is our top priority, and you can read more about our commitment on our Responsible Gaming page.
Company Information
Kong Casino is a trading name of Primate Gaming Group Ltd, a company registered in the United Kingdom. We are licensed and regulated by the UK Gambling Commission. You can find out more about who we are and our mission on our About Us page.