Frequently Asked Questions

Got a question? You're probably not the first to ask it. We've compiled this list of the most common queries we receive from players just like you. The idea is to get you the answers you need as quickly as possible, without you having to wait for a reply from our support team. Have a browse below – chances are, you'll find what you're looking for.

Account & Verification

1. Why do I need to verify my account?

   It's a legal requirement from the UK Gambling Commission. We have to verify your age and identity to prevent underage gambling and fraud. Think of it as a sign of a safe and licensed casino. We try to do this automatically, but sometimes we'll need documents from you.

2. What documents are accepted for verification (KYC)?

   It's pretty standard stuff. For proof of identity, we need a clear photo of a valid government-issued ID. For proof of address, a recent document with your name and address is required. Here are some examples:

   • Photo ID: Passport, Driving Licence, or National ID Card.
   • Proof of Address (dated within last 3 months): Utility Bill (gas, electric), Bank Statement, or Council Tax Bill.

   The easiest way to upload these is via the secure portal in your account dashboard after you Login. Getting this done early is my number one tip for a smooth experience.

3. I forgot my password. What do I do?

   Don't worry! Just click the "Forgot Password" link on the login page. We'll send a secure reset link to your registered email address so you can set a new one and get back in your account.

Payments & Withdrawals

1. How long does it *actually* take to get my money?

   This is the big one, isn't it? For e-wallets like PayPal and Skrill, it's genuinely fast – usually within 24 hours, and often much quicker once your account is verified. Withdrawals to debit cards take a bit longer, typically 1-3 business days, but that's down to the banks, not us.

2. Are there any fees for depositing or withdrawing?

   No. We don't charge any fees for either deposits or withdrawals. The amount you deposit is the amount you play with, and the amount you withdraw is the amount you receive.

3. What is the minimum I can deposit or withdraw?

   The minimum for most deposit methods is £10. The minimum withdrawal is also £10. This keeps things simple and accessible for all players.

Bonuses & Promotions

1. How do wagering requirements work?

   In simple terms, it's a multiplier that tells you how much you need to bet before your bonus money turns into real, withdrawable cash. For example, a £10 bonus with 35x wagering means you need to place a total of £350 in bets. You can read more about our offers on the Promo page.

2. Why isn't my bonus working on certain games?

   This is usually down to "game weighting." Bets on most Slots usually count 100% towards wagering, but table games like Blackjack often contribute much less (or not at all). Always check the specific terms of the bonus, as they'll list any restricted games or different weightings.

Technical Questions

We've packed this page with as much useful info as possible. But if you're still stuck or have a question that isn't covered here, our friendly support team is always ready to help. You can find their details on our Contact Us page.