Playing Responsibly: Our Commitment to You
Let's be clear: playing at an online casino should be fun. It's a form of entertainment, a way to unwind, and maybe, just maybe, get lucky. It should never be a source of stress, debt, or problems in your life. Our number one priority, above all else, is the well-being of our players. This page isn't just a legal requirement for us; it's our promise to provide you with the tools and information you need to play safely and stay in control.
Our Player Protection Tools
We've integrated a powerful suite of tools directly into your account dashboard. These aren't hidden away in some obscure menu; they're easy to find and simple to use. We strongly encourage you to familiarise yourself with them, even if you don't think you need them right now. Think of them as a safety net.
| Tool | What It Does | How to Access It |
|---|---|---|
| Deposit Limits | Allows you to set a maximum amount you can deposit over a daily, weekly, or monthly period. Once you hit your limit, you can't deposit more until the period resets. | In the "Cashier" or "Responsible Gaming" section of your account. |
| Reality Checks | A pop-up alert that appears after a set period of time (e.g., 60 minutes) to remind you how long you've been playing. It gives you a clear overview and the option to log out. | Configurable in the "Responsible Gaming" section of your account. |
| Time-Out | Lets you take a short break from gambling. You can lock your account for a period from 24 hours up to 6 weeks. During this time, you cannot log in or deposit. | Available in the "Responsible Gaming" section of your account. |
| Self-Exclusion | A more formal, longer-term break. You can exclude yourself for a period of at least 6 months. This is a serious step and cannot be reversed until the period has ended. | Initiated through the "Responsible Gaming" section or by contacting customer support. |
These tools are powerful because they put you in the driver's seat. Setting a deposit limit before you even start playing is one of the smartest things any player can do. It removes the temptation to chase losses and ensures you only ever play with what you've budgeted for entertainment.
Recognising the Signs
It's important to be self-aware and honest about your gambling habits. Sometimes it can be hard to spot when play stops being fun and starts becoming a problem. Ask yourself these questions honestly:
- Are you spending more money or time gambling than you can afford?
- Are you chasing your losses, hoping a big win will solve everything?
- Has gambling caused you to neglect your work, studies, or family?
- Do you feel anxious or stressed when you're not gambling?
- Have you ever lied to friends or family about the extent of your gambling?
If you answered "yes" to one or more of these, it might be time to take a step back and seek some advice. It's a sign of strength, not weakness, to ask for help.
Where to Get Help
If you feel like your gambling is no longer in your control, please reach out to one of the incredible, independent organisations that provide free, confidential support and advice. We work closely with them and can't recommend them highly enough.
- GamCare: A leading provider of information, advice, and support for anyone affected by gambling problems. They operate the National Gambling Helpline.
- BeGambleAware: Offers free, confidential help and support to anyone who is worried about their or someone else’s gambling.
- Gamblers Anonymous: A fellowship of men and women who have joined together to do something about their own gambling problem and to help other compulsive gamblers do the same.
Remember, you are not alone, and help is always available. If you have any questions about our tools or need guidance, please don't hesitate to Contact Us. Our team is trained to handle these matters with sensitivity and in complete confidence.