Terms and Conditions
Last Updated: 22 August 2025
Alright, let's get the legal stuff out of the way. We know reading Terms and Conditions isn't exactly a thrilling Friday night activity. But this document is the binding agreement between you (the Player) and us (Kong Casino). It’s the rulebook that ensures everything runs smoothly and fairly for everyone. By creating an account and using our services, you're agreeing to these rules. We've done our best to make them as clear and straightforward as possible.
1. Your Account Responsibilities
Your account is your personal passport to everything on our site. It's your responsibility to keep it secure. Here are the key rules you need to follow:
- One Account Per Person: You are only allowed to have one account with us. We conduct checks, and if we find duplicate accounts, we reserve the right to close them and void any winnings.
- Accurate Information: The details you provide during the Register process must be accurate and truthful. This is a legal requirement for verification purposes.
- Account Security: You are responsible for keeping your Login details confidential. Do not share them with anyone. You are liable for all activity on your account.
- UK Residents Only: Our services are only available to residents of the United Kingdom. Using a VPN to mask your location is strictly prohibited.
Following these simple rules helps keep the platform secure and ensures we can provide you with a seamless service.
2. Deposits and Withdrawals
We aim to make banking as easy and transparent as possible. All deposits must be made from a payment method registered in your own name. We do not accept third-party payments. Withdrawals will be processed back to the same method you used to deposit wherever possible, in line with anti-money laundering regulations.
While we pride ourselves on fast withdrawals, we are legally required to conduct verification checks. This may require you to provide identification documents. Cooperating with these checks will ensure your withdrawals are processed without delay. You can find more about our data handling in our Privacy Policy.
3. Prohibited Activities
We maintain a zero-tolerance policy for fraudulent or unfair activity. Engaging in any of the following will result in immediate account closure and may be reported to the relevant authorities. This is to protect the integrity of our games and the safety of our community.
| Activity | Description | Consequence |
|---|---|---|
| Collusion | Working with other players to gain an unfair advantage, particularly in poker or other table games. | Immediate account termination and forfeiture of funds. |
| Software Use | Using artificial intelligence or software "bots" to play on your behalf. | Account closure and potential legal action. |
| Bonus Abuse | Systematically exploiting Promo offers against their spirit and intent (e.g., creating multiple accounts). | Voiding of bonuses and winnings, account closure. |
| Fraudulent Payments | Using stolen or unauthorised payment methods to fund your account. | Account closure and reporting to law enforcement. |
Our security team uses sophisticated software to monitor for these activities. We are committed to providing a fair playing field for all our genuine customers.
4. Account Closure
You can close your account at any time. If you wish to do so, please follow these steps. Remember, if you are closing your account due to concerns about your gambling, we strongly advise you to select the self-exclusion option as part of our Responsible Gaming commitment.
- Contact our customer support team via email or live chat.
- State your intention to close your account.
- Withdraw any remaining real-money balance from your account.
- Our team will process your request and confirm once the account is closed.
We reserve the right to close or suspend an account at our discretion if we believe these terms and conditions have been breached. We will always communicate our decision and reasoning to you where appropriate.