Our Privacy Policy
Last Updated: 22 August 2025
We know, we know. Privacy Policies are usually where fun goes to die, buried under pages of legal jargon. But this stuff is incredibly important. This document is our promise to you about how we handle your personal information. We've tried our best to write it in plain English because we believe you have a right to know exactly what data we collect when you use our site, why we need it, and, most importantly, how we keep it safe and secure.
The Data We Collect and Why
When you Register and play at Kong Casino, we need to collect certain information. This isn't just for our records; it's essential for us to operate legally, provide you with our services, and keep the platform secure for everyone. We are the "data controller" for this information, which means we are responsible for it under UK and EU data protection laws (like GDPR).
| Type of Data | Examples | Why We Need It |
|---|---|---|
| Identity Data | Full name, date of birth, username. | To verify your age and identity, and to comply with legal obligations. |
| Contact Data | Email address, phone number, billing address. | To manage your account, send important service updates, and for verification. |
| Financial Data | Details of your payment method (e.g., last four digits of your card). | To process your deposits and withdrawals securely. We never store your full card details. |
| Technical Data | IP address, browser type, device information. | To secure our website, prevent fraud, and optimise our service for your device. |
We will only ever use your personal data for the purposes it was collected for, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. We will never sell your data to third parties. That's a promise.
How We Protect Your Data
Your trust is our most valuable asset, and we protect it fiercely. We have implemented a range of robust security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way.
- SSL Encryption: All data transferred between your browser and our servers is protected by industry-standard Secure Socket Layer (SSL) encryption. This is the same level of security used by major banks.
- Access Control: Access to your personal data is strictly limited to employees and trusted third-party partners (like payment processors) who have a legitimate business need to know.
- Secure Servers: Your data is stored on highly secure servers protected by advanced firewalls.
We also have procedures in place to deal with any suspected data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
Your Legal Rights
Under data protection law, you have specific rights regarding your personal data. We are fully committed to upholding these rights. It's your data, and you are in control.
- The right to access – You have the right to request copies of your personal data.
- The right to rectification – You have the right to request that we correct any information you believe is inaccurate.
- The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
- The right to restrict processing – You have the right to request that we restrict the processing of your data, under certain conditions.
- The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you.
If you wish to exercise any of these rights, please get in touch with our support team through the details on our Contact Us page. We are here to help and will respond to all legitimate requests within one month. You can manage most of your data directly after using the secure Login to access your account dashboard.